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Grasshopper Gardens has earned 2,182 Google reviews and a 4.9-star rating across its service area in the Capital Region. That number represents thousands of lawns treated, patios built, cleanups completed, and irrigation systems serviced. But the rating itself only tells part of the story.
To understand what customers actually experience, we analyzed a broad sample of verified Grasshopper Gardens reviews and identified the themes, language, and specific behaviors that show up again and again. The result is a data-backed picture of why Capital Region homeowners keep coming back and why so many of them refer their neighbors.
Here is what the reviews actually say.
1. Visible Results Are the Most Common Thing Customers Talk About
45% of reviewed customers cited visible lawn improvement or a completed project outcome as the reason for their five-star rating.
This is the single most dominant theme across the review set. Customers are not just satisfied with the experience of being served. They are specifically noticing and naming a physical change: a lawn that looks healthier, a patio that transformed the backyard, a walkway that finally looks the way they imagined it. That is a meaningful distinction. It means the work is producing outcomes people can see and talk about.
Customers used phrases like “best lawn I’ve ever had,” “transformed the house’s curb appeal,” and “lawn has never looked so good” to describe the impact of Grasshopper Gardens’ services. In hardscape and landscaping project reviews, customers repeatedly noted that the finished result matched or exceeded what they envisioned during the estimate process.
“Amazing service. I have had Grasshopper Gardens treating my lawn for 3 years now and it’s the best lawn I’ve ever had in my entire life. Their pricing is the most reasonable and competitive in all of the Capital Region.”
“Grasshopper does an incredible job. I had 2 other lawn services prior to finding Grasshopper Gardens. My lawn looks amazing now. They do an incredible job landscaping as well.”
“Loved the end result. It really transformed the house’s curb appeal. Appreciated the communication and thought the price was very reasonable.”
2. Customers Notice — and Specifically Name — the People Who Serve Them
36% of reviewed customers mentioned a specific crew member by name and praised their attitude or conduct.
This is one of the more telling patterns in the data. In most service industries, customers leave reviews about the company. At Grasshopper Gardens, they leave reviews about individual people. Employees like Adam, Scott, Javier, Ronald, and others are named by first name with regularity because customers had a real interaction that was worth describing.
The behaviors that earned those mentions are specific: introducing themselves by name at the start of a visit, answering questions without being rushed, maintaining a positive attitude in difficult conditions, and treating the property with visible care. One reviewer noted a technician picked up their dog’s toy from the lawn before beginning an application. Another said a crew member worked four brutally hot days on a patio installation without complaint, then cleaned up at the end of every shift.
That kind of behavior is not incidental. It shows up across hundreds of reviews because it is consistent.
“Logan showed so much respect and patience to explain what was going to be done. Never seen such professionalism. I expect nothing less from Grasshopper. Logan displayed superior customer service.”
“He is always friendly, efficient and on task. We are very pleased with his commitment to do a good job.”
“The guy that came is great. Very polite. Makes very sure we are happy before he leaves. Goes over and above to make sure we are happy. He’s a keeper.”
3. A Significant Share of Customers Have Been With Grasshopper Gardens for Multiple Seasons
25% of reviewed customers referenced a multi-season or multi-year relationship with Grasshopper Gardens.
One in four customers did not just leave a review after a single service. They left a review that mentioned they had been with Grasshopper Gardens for multiple years, that a specific technician had been caring for their lawn across seasons, or that they keep coming back without question. In a service category with significant year-over-year turnover, that level of stated retention is notable.
Several reviews mention customers who had tried other companies first and settled on Grasshopper Gardens after comparing results. Others describe routines built around specific technicians they trust. A handful mention referring friends and neighbors directly, with those referrals also becoming satisfied customers.
“Adam is super. He is why I have been a customer with Grasshopper for the past 6 years. Thanks Adam. You are the best!”
“Grasshopper gardens is truly spectacular. We have had them for many years. Always happy with the service.”
“My guy Ronnie is the best. Explained everything needed for my lawn. Very satisfied for the last 2 years. Lawn looks great. I have already referred others and they are happy people.”
4. Communication Is a Recurring Reason Customers Trust the Process
Nearly 1 in 5 customers (19%) specifically highlighted Grasshopper Gardens’ communication in their review.
Lawn care and landscaping customers are often not home when a service takes place. They rely on advance notice, post-service updates, and the ability to get questions answered quickly. The review data shows Grasshopper Gardens consistently delivers on all three.
Customers mentioned receiving text or phone notifications before service visits, getting same-day or next-day responses to questions and concerns, being walked through exactly what was being applied and why, and having rain delays and rescheduling communicated proactively rather than discovered after the fact. Several reviews mention the office staff by name alongside field technicians, which indicates the communication experience extends beyond the crew at the door.
“Not once did we wait even a full workday before someone responded back to us either by phone or email. Everyone we dealt with, in person and on the phone, was pleasant, professional and very accommodating.”
“Hans and the Grasshopper team were fantastic to work with. They kept us informed every step of the way and were always on time. Our yard turned out exactly as we envisioned.”
“Great job on spring cleanup. Grasshopper Gardens always gives me a heads up before they’re coming and show up when they say they will. Always a thorough and conscientious job.”
5. Customers Notice the Small Things the Crew Does Not Have to Do
16% of reviewed customers called out a specific above-and-beyond behavior in their review.
This theme is harder to quantify but easy to recognize. These are the reviews where a customer describes something a technician did that was not in the scope of the job: blowing fertilizer off a driveway before leaving, hand-spreading product in tight spots a ride-on could not reach, locking a gate behind them, stepping around a new flower bed, picking up a hose that was in the way, or explaining an unexpected issue they noticed on the property.
None of these are requirements. Customers notice them anyway, and they write about them. In a service industry where showing up and doing the basic job is often the bar, these behaviors are what separate a company customers tolerate from one they recommend.
“Daniel carefully made sure all spots of the lawn were covered and even hand-spread some fertilizer in areas that were less accessible. Very happy!”
“Love Grasshopper’s attention to detail. They always make the extra effort to clean up areas that they didn’t even mess up. We are grateful for their service.”
“Doing the little things like using a manual spreader where the machine can’t get to, ensuring full coverage!”
Grasshopper Gardens: By the Numbers
Data drawn from analysis of verified Google reviews.
- 2,000+ verified Google reviews (and growing!)
- 4.9 stars overall rating
- 45% of reviewed customers cited a visible result — improved lawn health, a completed hardscape, or a transformed yard — as the reason for their rating
- 36% mentioned a specific crew member by name and described their conduct or attitude
- 25% referenced a multi-season or multi-year customer relationship
- 19% specifically highlighted the company’s communication — including advance notice, question responsiveness, and scheduling transparency
- 16% described a specific above-and-beyond behavior that was not required as part of the job
- 17 reviews include an explicit recommendation or referral to friends, family, or neighbors
- 22 reviews mention pet or family safety considerations — customers who noticed the crew take deliberate care around dogs, children, or newly treated areas
- 9 reviews explicitly reference switching to Grasshopper Gardens from a previous lawn care or landscaping provider
Services covered in the reviewed data include lawn fertilization, weed control, aeration, overseeding, mowing, spring and fall cleanup, hardscape installation, irrigation service, snow removal, and tree and shrub planting.
What This Means for Capital Region Homeowners Choosing a Landscaper
Choosing a lawn care or landscaping company in the Capital Region involves real stakes. You are trusting someone with a significant piece of your property, often while you are not home to watch. You are paying for results you may not see for weeks. And you are relying on a company to communicate clearly, show up on schedule, and handle problems honestly when they arise.
The review data from Grasshopper Gardens speaks directly to all of those concerns.
On results: nearly half of all reviewers described a physical outcome they could see and name. That is not a proxy metric. It is customers reporting that their lawn looked better, their patio came out the way they envisioned, or their yard was cleaned up thoroughly. For homeowners evaluating whether a company produces real change, that pattern is one of the more reliable signals available.
On trust in the people doing the work: more than a third of reviewers named individual technicians and described specific behaviors. In a service category where anonymous crews are the norm, that level of named accountability reflects a team that operates with consistency. Customers remember the person who picked up their dog’s toy before spraying, the tech who hand-spread fertilizer in corners the machine could not reach, and the project lead who checked in every day during a multi-day hardscape installation. These are not company-wide policies customers are describing. They are individual choices made by individual people, which says something about who Grasshopper Gardens hires and how they are trained.
On long-term reliability: one in four reviewers mentioned returning across multiple seasons. In a competitive market with significant customer churn, that kind of stated loyalty is meaningful. It means Grasshopper Gardens is not just winning first-time customers — it is keeping them long enough that they feel the relationship is worth writing about.
On communication: the Capital Region gets weather. Services get delayed, rescheduled, and adjusted. The reviews consistently describe a company that communicates those changes proactively, answers questions the same day, and keeps customers informed even when they are not on-site. For homeowners who have dealt with contractors who go silent, that responsiveness is a concrete differentiator.
None of this is marketing language. It is what customers wrote in their own words, unprompted, across more than 2,000 reviews. If you are comparing lawn care or landscaping companies in Albany, Saratoga Springs, Clifton Park, Troy, Guilderland, Lake George, or the broader Capital Region, the review record at Grasshopper Gardens is worth reading in full.
Request a free estimate from Grasshopper Gardens and see what the Capital Region’s most-reviewed lawn care and landscaping company can do for your property.
FAQs
How many Google reviews does Grasshopper Gardens have? — 2,000+ reviews with a 4.9-star rating as of 2026.
What services does Grasshopper Gardens offer in the Capital Region? — Lawn care, hardscape installation, irrigation, seasonal cleanup, and snow removal across Albany, Saratoga Springs, Clifton Park, Troy, and surrounding areas.
Why do customers recommend Grasshopper Gardens? — The most common themes across customer reviews are visible results, named crew professionalism, multi-year retention, clear communication, and above-and-beyond service behaviors.