Privacy Policy - Grasshopper Gardens

Grasshopper Gardens Privacy Policy

Effective Date: June 29, 2026
Last Updated: June 29, 2026

Grasshopper Gardens, Inc. (“Grasshopper Gardens,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or interact with a Grasshopper Gardens website, request an estimate, communicate with us, submit a form, use an optional support feature, purchase or request services, or otherwise interact with us.

This Policy applies to Grasshopper Gardens websites, subdomains, forms, and online services that display or link to this Policy, including grasshoppergardens.com and any covered subdomain that links to this Policy.

This Policy does not apply to an independently operated third-party website or service that maintains its own privacy policy.

Important Information About Consent

This Privacy Policy provides notice of our practices. It is not, by itself, the mechanism through which we obtain consent for optional website tracking.

Our website provides a privacy interface that allows you to:

Accept all optional technologies.

Reject all optional technologies.

Select Analytics, Marketing, and Functional technologies separately.

Reopen and change your selection through the Privacy Choices control.

Continuing to browse, scrolling, closing a page, or using ordinary website content does not constitute consent to optional tracking.

Before a valid choice is recorded, optional analytics, advertising, remarketing, session-analysis, call-attribution, audience-matching, and support technologies are intended to remain disabled.

Necessary technologies may operate without optional consent when reasonably required to:

Deliver the website or requested content.

Maintain network and website security.

Detect fraud, spam, or abuse.

Process an action you deliberately request.

Operate forms, accounts, shopping, or checkout functionality.

Remember your privacy selection.

Comply with legal obligations.

Establish, exercise, or defend legal claims.

You may change or withdraw a selection through Privacy Choices. A withdrawal applies to future activation and processing. It does not reverse processing already completed before the withdrawal, subject to applicable law.

Notice at Collection

We may collect the categories of personal information described below.

The table provides a general notice. Additional notices may appear at a form, SMS checkbox, chat control, recorded-call prompt, checkout page, or other collection point.

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Category	Examples	Purposes	Retention criteria	Categories of recipients
Identifiers and contact information	Name, postal address, service address, email address, telephone number, mobile number, IP address, online identifiers	Responding to inquiries; preparing estimates; scheduling; providing services; customer support; security; communications; consented marketing	Until the inquiry or customer relationship ends, plus applicable tax, accounting, warranty, insurance, contract, legal-claim, and suppression-record periods	Hosting, communications, scheduling, CRM, forms, security, professional-service, and consented advertising providers
Customer, property, and service information	Property address, property characteristics, requested services, estimate details, appointments, service history, customer instructions, preferences	Preparing estimates; determining service availability; scheduling; providing services; customer support; billing; warranty; recordkeeping	During the service relationship and afterward for applicable warranty, insurance, accounting, tax, dispute, and legal requirements	Employees, contractors, scheduling providers, CRM providers, payment providers, insurers, and professional advisers
Commercial information	Services requested or purchased, estimates, transactions, payment status, customer-service history	Providing services; processing transactions; customer administration; accounting; analytics; business planning	During the relationship and applicable accounting, tax, chargeback, warranty, contract, and legal-claim periods	Payment, accounting, CRM, scheduling, analytics, and professional-service providers
Internet, browser, device, and network activity	IP address, requested URL, page title, referrer, browser, operating system, device type, screen size, language, timestamps, navigation, clicks, scrolling, consent status, cookie identifiers	Website delivery; security; troubleshooting; analytics; attribution; advertising; service improvement	Necessary server and security records are retained according to operational and security requirements; optional data according to consent, provider settings, and the applicable purpose	Hosting, content-delivery, security, analytics, advertising, attribution, and support providers
Approximate location	General location inferred from IP address; service area; voluntarily submitted property or service address	Service-area determination; scheduling; security; fraud prevention; regional content; consented analytics and advertising	According to the underlying service, security, transaction, or consented marketing purpose	Hosting, security, scheduling, service, analytics, and advertising providers
Communications and submitted content	Emails, contact forms, SMS or MMS messages, chat messages, estimate requests, call metadata, feedback, photographs, and service instructions	Responding; scheduling; customer support; estimating; providing services; quality assurance; recordkeeping; dispute resolution	Until the matter is resolved and for applicable customer-service, warranty, insurance, contract, litigation, and legal periods	Communications, messaging, forms, CRM, scheduling, support, legal, insurance, and professional-service providers
Advertising and attribution information	UTM values, referral source, campaign identifiers, ad-click information, conversion events, call attribution, audience-match results	Measuring campaigns; attributing inquiries; audience creation; conversion measurement; remarketing; campaign improvement	Until consent is withdrawn or the information is no longer required for the campaign, subject to provider settings and legal requirements	Advertising platforms, attribution providers, audience-matching providers, and marketing contractors
Inferences	Likely service interests, audience membership, marketing segments, conclusions based on interactions	Service improvement; campaign evaluation; consented personalization and advertising	Until no longer required for the stated purpose or consent is withdrawn	Analytics, advertising, and marketing providers
Privacy and consent records	Consent version, selected categories, decision type, decision date, cookie expiration, privacy signal status	Remembering and demonstrating privacy selections; honoring denials; preventing repeated requests	Acceptance is generally remembered for 180 days; rejection or partial denial is generally remembered for 365 days; suppression records may be retained longer to honor the request	Consent-management, hosting, legal, and compliance providers
Security and fraud-prevention information	IP address, login attempts, form-interaction signals, error records, firewall events, suspected spam or abuse	Protecting the website, accounts, forms, customers, and business systems	For the period needed to investigate, prevent, document, and remediate security or fraud matters and satisfy legal obligations	Hosting, security, anti-spam, CAPTCHA, legal, forensic, and insurance providers

We do not intentionally request Social Security numbers, government-identification numbers, financial-account passwords, payment-card security codes, medical information, biometric templates, or similar sensitive information through ordinary estimate, contact, or service forms.

Do not submit unnecessary sensitive information in a free-text field, chat, email, or SMS message.

Sources of Personal Information

We may obtain personal information:

Directly from you.

From your browser or device.

From website hosting and security systems.

From forms you submit.

From communications with you.

From scheduling, customer-management, payment, and service providers.

From referral partners or persons who refer you.

From advertising and attribution providers after the applicable consent.

From publicly available sources where permitted by law.

From cookies, local storage, URLs, campaign parameters, and similar technologies where authorized.

Information Processed Before Optional Consent

Before you authorize optional technologies, we and necessary infrastructure or security providers may process information required to deliver and protect the website, including:

IP address.

Requested page, file, or action.

HTTP request headers.

Browser and device characteristics.

Date and time.

Server and security logs.

Fraud, spam, CAPTCHA, firewall, and abuse-prevention signals.

Information needed to complete a form or action you deliberately submit.

Your privacy selection after you make it.

Necessary website delivery does not constitute permission for unrelated analytics, advertising, remarketing, session replay, call attribution, audience matching, or optional chat tracking.

How We Use Personal Information

We may use personal information to:

Operate, maintain, secure, diagnose, and improve our websites and services.

Respond to inquiries.

Prepare and deliver estimates or quotes.

Determine service availability.

Schedule and provide services.

Process transactions.

Maintain customer, property, and service records.

Provide customer support.

Send requested service communications.

Manage warranties, insurance matters, and service issues.

Send marketing communications where authorized.

Measure website use after Analytics consent.

Measure and attribute advertising after Marketing consent.

Operate optional support functions after Functional consent.

Detect and prevent fraud, spam, abuse, and security incidents.

Maintain suppression and privacy-preference records.

Enforce agreements and policies.

Meet tax, accounting, insurance, regulatory, and legal obligations.

Establish, exercise, or defend legal claims.

Complete a merger, financing, reorganization, acquisition, or sale.

We will not use personal information for a materially different, unrelated, or incompatible purpose without additional notice and consent when required.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service providers and contractors

These may include providers of:

Website hosting.

Content delivery.

Security, CAPTCHA, anti-spam, and fraud prevention.

Forms.

Scheduling.

Customer relationship management.

Email, telephone, chat, and SMS communications.

Payment processing.

Accounting.

Data storage and backup.

Analytics.

Advertising and attribution.

Customer support.

Professional, legal, accounting, insurance, and forensic services.

Where required, service providers and contractors are subject to contractual restrictions concerning their use of personal information.

Analytics providers

After Analytics consent, we may disclose online identifiers, device information, network activity, approximate location, and interaction information to analytics providers.

Advertising and attribution providers

After Marketing consent, we may disclose identifiers, device information, campaign information, attribution information, conversion events, approximate location, and audience information to advertising and attribution providers.

Legal, safety, and compliance recipients

We may disclose information when reasonably necessary to:

Comply with a law, regulation, subpoena, warrant, court order, or lawful process.

Respond to a government request.

Protect the rights, safety, or property of Grasshopper Gardens, customers, employees, or others.

Investigate fraud, abuse, security incidents, or policy violations.

Establish, exercise, or defend legal claims.

Obtain legal, accounting, insurance, or other professional advice.

Business transactions

Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, subject to applicable law.

Cookies and Similar Technologies

We use cookies and may use local storage and similar browser technologies.

Consent-preference cookie

Our consent system uses a first-party cookie named:

ghg_consent

The cookie may record:

Consent-schema version.

Decision timestamp.

Decision type.

Analytics selection.

Marketing selection.

Functional selection.

The cookie is not intended to contain your name, email, telephone number, form contents, service history, cart contents, or advertising profile.

An Accept All selection is generally retained for 180 days. Reject All and custom selections that deny at least one optional category are generally retained for 365 days.

The expiration is not extended merely because you revisit the website.

Necessary technologies

Necessary technologies support website delivery, security, form processing, shopping, accounts, and privacy preferences.

Disabling necessary browser storage may prevent requested functions from operating correctly.

Analytics technologies

Analytics technologies may process:

IP address.

Page URL and title.

Referrer.

Browser and device information.

Timestamp.

Screen or viewport information.

Page views.

Clicks, scrolling, and navigation.

Session or device identifiers.

Consent status.

Analytics technologies remain disabled until Analytics consent is granted.

Marketing technologies

Marketing technologies may process:

IP address.

Page and referring URL.

Browser and device characteristics.

Cookie or advertising identifiers.

Campaign and UTM values.

Ad-click identifiers.

Conversion events.

Call-attribution information.

Approximate location.

Consent status.

Marketing technologies remain disabled until Marketing consent is granted.

An active legally recognized universal opt-out signal may continue to prevent Marketing processing despite a prior stored preference.

Functional technologies

Functional technologies may provide optional chat, maps, video, support, or other third-party interactive features.

Functional technologies remain disabled until Functional consent is granted or you deliberately select a clearly disclosed control that activates the specific feature.

Website Technologies and Providers

Depending on current configuration, the page visited, and your privacy selection, we may use some of the providers described below.

Remove any provider from this section that is not active when this Policy is published.

Google Tag Manager

Google Tag Manager manages approved tags and integrations.

Our intended configuration prevents the Google Tag Manager container from being requested before the consent category required by the tags within it is authorized.

Google Tag Manager must not be used to bypass a category selection.

Google Analytics

Google Analytics helps measure website traffic, referrals, device information, page use, and interactions.

Google Analytics remains disabled until Analytics consent is granted.

Google Ads and DoubleClick

Google advertising services may measure campaigns, attribute conversions, create advertising audiences, deliver advertising, and support remarketing.

These services remain disabled until Marketing consent is granted.

Microsoft Clarity

Microsoft Clarity may provide heatmaps, technical diagnostics, navigation analysis, and session-replay-style views based on clicks, scrolling, navigation, and device events.

Microsoft Clarity remains disabled until Analytics consent is granted.

CallRail

CallRail may provide dynamic-number insertion, campaign attribution, and call analytics.

After Marketing consent, CallRail may receive:

Page visited.

Referrer or campaign source.

IP address.

Device and browser information.

Call date and time.

Call duration.

Telephone number associated with the call.

Attribution and call-disposition information.

Visitors who do not grant Marketing consent should continue to see a standard business telephone number without browser-based number swapping or attribution.

If calls are recorded or transcribed, we will provide a separate notice and obtain consent where required before recording or transcription begins.

Intercom

Intercom may provide optional chat and customer-support functionality.

After Functional consent—or after you deliberately select a clearly disclosed chat control—Intercom may receive:

Browser and device information.

Page and session information.

Chat content.

Contact information you provide.

Support history.

Intercom remains disabled before the applicable activation.

StackAdapt and GoNorth

StackAdapt and GoNorth may support advertising, attribution, campaign measurement, remarketing, or lead measurement.

These services remain disabled until Marketing consent is granted.

Meta Custom Audiences and Google Customer Match

After Marketing consent and where permitted, we may use customer-audience or customer-match programs.

We may provide a hashed or otherwise protected email address or telephone number so the provider can determine whether it corresponds to an account and include or exclude the account from an advertising audience.

We do not use SMS opt-in consent records for independent third-party audience marketing without separate authorization.

Forms, reCAPTCHA, hosting, and security

We may use WordPress, Gravity Forms, Google reCAPTCHA, hosting, content-delivery, firewall, anti-spam, and security providers.

Security or anti-abuse technology may process IP address, browser, device, interaction, and form-related security signals when reasonably necessary to protect a form or action you request.

Session Analysis and Replay

After Analytics consent, approved analytics technology may collect interaction events used to create heatmaps, navigation paths, diagnostics, or session-replay-style views.

These events may include:

Mouse or touch movement.

Clicks.

Scrolling.

Page navigation.

Technical errors.

Browser and device characteristics.

We do not intend to use these tools to collect passwords, payment-card information, medical information, or the contents of sensitive form fields.

Where supported and enabled, masking and exclusion controls are used to reduce collection of form-field content.

Do not submit unnecessary sensitive information in free-text fields.

Forms, Calls, Chat, Email, and Other Communications

When you communicate with us, we collect the information you provide and related operational information.

This may include:

Name.

Email address.

Telephone number.

Property or service address.

Requested service.

Appointment information.

Message content.

Chat content.

Call metadata.

Estimate or quote details.

Photographs or files you provide.

Submitting a form or initiating a communication authorizes us to process the information needed to respond to that request. It does not automatically authorize unrelated analytics, advertising, remarketing, or audience matching.

Email Communications

You may unsubscribe from marketing emails by selecting the unsubscribe link or contacting us.

We may continue sending nonmarketing communications reasonably necessary to:

Respond to you.

Provide requested services.

Confirm or change appointments.

Provide service, billing, security, account, warranty, or legal notices.

Honor a contractual or legal obligation.

SMS and MMS Privacy

If you opt in to receive SMS or MMS communications, we may use your mobile number and related message information for the purposes disclosed at the point of opt-in.

Messages may include:

Customer-service responses.

Appointment reminders.

Scheduling changes.

Weather delays.

On-the-way and arrival notices.

Job-status updates.

Service-completion confirmations.

Requested estimates or quotes.

Other service-related communications.

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out. Reply HELP for assistance.

We do not sell SMS opt-in information.

Mobile opt-in data and consent will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

We may disclose SMS information to vendors that transmit messages, maintain communication records, provide customer support, prevent fraud or abuse, or help us comply with law.

Where required, consent to promotional text messages is not a condition of purchasing services.

Separate SMS Terms of Service may apply to an SMS program.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for monetary consideration.

Certain disclosures to advertising, audience-matching, attribution, or analytics providers may constitute:

A sale of personal information.

Sharing for cross-context behavioral advertising.

Targeted advertising.

Another regulated disclosure.

After Marketing consent, the categories potentially involved may include:

Identifiers.

Internet or network activity.

Browser and device information.

Approximate location.

Campaign and attribution information.

Commercial or conversion information.

Advertising identifiers.

Inferences concerning service interests.

You may opt out by:

Opening Privacy Choices and disabling Marketing.

Using a legally recognized universal opt-out signal.

Contacting us through the methods in this Policy.

After an applicable opt-out, we will not ask you to reauthorize sale or sharing for at least 12 months unless you independently reopen Privacy Choices and change your selection, subject to applicable law.

We do not knowingly sell or share personal information belonging to a person under 16 years of age.

Global Privacy Control and Do Not Track

Global Privacy Control

Where required by applicable law, we recognize a valid Global Privacy Control or other legally recognized universal opt-out signal as a request to opt out of:

Sale.

Sharing.

Targeted advertising.

Related Marketing processing.

When such a signal is active:

Marketing technologies remain disabled where legally required.

A prior stored Marketing selection does not override the signal.

Analytics and Functional selections may remain separately available where permitted.

Do Not Track

Some browsers provide a general Do Not Track setting.

Because there is no single universally accepted standard for interpreting that signal, we do not treat a generic Do Not Track setting as a complete consent selection.

We honor Global Privacy Control and other universal opt-out mechanisms where required and provide direct controls through Privacy Choices.

Sensitive Personal Information

We do not intentionally collect sensitive personal information through ordinary website forms for the purpose of inferring characteristics about you.

Do not submit:

Social Security or government-identification numbers.

Account passwords.

Payment-card security codes.

Medical or health information.

Biometric information.

Precise geolocation unrelated to the requested service.

Information concerning protected characteristics that is unnecessary to the request.

Where sensitive personal information is processed, we will use it only for disclosed purposes and obtain consent where required.

Data Retention

We retain personal information only as long as reasonably necessary for the disclosed purpose, including:

Responding to inquiries.

Providing estimates and services.

Maintaining customer and service records.

Supporting warranties and insurance matters.

Processing transactions.

Maintaining tax and accounting records.

Protecting website and information security.

Preventing fraud and abuse.

Honoring opt-outs and privacy preferences.

Establishing, exercising, or defending legal claims.

Complying with legal obligations.

Retention criteria include:

The duration of the inquiry.

The duration of the customer relationship.

The service and warranty lifecycle.

Applicable statutes of limitation.

Tax, accounting, and insurance requirements.

Contractual obligations.

Litigation holds.

Security-investigation requirements.

Provider configuration and deletion controls.

Consent status.

Consent acceptance is generally stored for 180 days.

Consent rejection or partial denial is generally stored for 365 days.

Suppression and opt-out records may be retained longer when necessary to continue honoring the request.

We may delete, deidentify, or aggregate information when it is no longer reasonably necessary.

Deidentified and Aggregated Information

We may create or receive aggregated or deidentified information that cannot reasonably be linked to an identified or identifiable person.

Where required by law, we will:

Maintain deidentified information in deidentified form.

Take reasonable measures to prevent reidentification.

Publicly commit not to attempt reidentification except as permitted by law.

Contractually require recipients to comply with applicable restrictions.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

These measures may include:

Access controls.

Authentication.

Network and application security.

Backups.

Vendor management.

Employee access restrictions.

Security monitoring.

Incident-response procedures.

Appropriate contractual safeguards.

No website, network, transmission, or storage system can be guaranteed completely secure.

Do not send unnecessary sensitive information through ordinary email, chat, SMS, or free-text website fields.

Children’s Privacy

Our websites and services are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without legally sufficient parental authorization.

We do not knowingly sell or share personal information belonging to consumers under 16.

Where a state law provides additional protections for known minors, we will obtain the consent required by that law before using personal information for targeted advertising, sale, or regulated profiling.

California Privacy Supplement

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to Grasshopper Gardens or the relevant processing activity.

Categories collected during the preceding 12 months

During the preceding 12 months, we may have collected the categories described in the Notice at Collection, including:

Identifiers.

California customer-record information.

Commercial information.

Internet or other electronic-network activity.

Approximate geolocation information.

Audio, electronic, or similar communication information.

Professional or employment information when voluntarily provided.

Inferences.

Sensitive personal information only where necessary and disclosed.

Categories disclosed for business purposes

We may have disclosed the following categories to service providers or contractors for business purposes:

Identifiers.

Customer and service records.

Commercial information.

Internet and network activity.

Approximate geolocation.

Communications.

Transaction information.

Security and fraud-prevention information.

Recipient categories may include hosting, security, forms, scheduling, CRM, communications, payment, accounting, storage, customer-support, legal, insurance, and professional-service providers.

California rights

Subject to statutory exceptions, California residents may have the right to:

Know whether we process personal information.

Know the categories collected.

Know the sources, purposes, and recipient categories.

Access specific pieces of personal information.

Request deletion.

Request correction.

Obtain portable information where required.

Opt out of sale or sharing.

Limit certain uses or disclosures of sensitive personal information.

Receive equal service without unlawful discrimination.

Use an authorized agent.

Receive information concerning material privacy practices.

Requests

Submit a California request through:

Email: info@nicelawns.com

Telephone: (518) 793-9623

Privacy Choices: for sale, sharing, targeted-advertising, and tracking selections

Online request form: https://www.grasshoppergardens.com/contact-us/

We may verify a request by matching information provided with information already maintained by us.

We will not require the creation of an account solely to submit a request.

An authorized agent may submit a request where permitted. We may request evidence of the agent’s authority and may ask the consumer to verify identity directly.

Sensitive personal information

We do not use or disclose sensitive personal information for the purpose of inferring characteristics except where separately disclosed and permitted.

Where the right to limit applies, submit a request using the methods above.

Non-discrimination

We will not unlawfully discriminate against a consumer for exercising a California privacy right.

Financial incentives

We do not currently offer a financial-incentive or price-difference program in exchange for personal information.

Privacy Rights in Other U.S. States

Depending on your state of residence and whether the applicable law covers Grasshopper Gardens or the relevant processing activity, you may have rights to:

Opt out of targeted advertising.

Opt out of certain profiling that produces legal or similarly significant effects.

Withdraw consent for certain processing.

Opt out using a recognized universal opt-out mechanism.

Appeal a denial of a privacy request.

Receive information concerning categories of third parties.

Submit a request through:

Email: info@nicelawns.com

Telephone: (518) 793-9623

Privacy Choices: for tracking, targeted-advertising, sale, and sharing selections

Online request form: https://www.grasshoppergardens.com/contact-us/

We will respond within the time required by applicable law.

Appeals

If we deny a privacy request and your state provides a right to appeal, send an email to info@nicelawns.com with:

The subject line Privacy Request Appeal.

The date of the original request.

The email address or request number associated with it.

A brief explanation of why you believe the decision should be reconsidered.

We will review the appeal and respond within the period required by applicable law.

If an appeal remains denied, we will provide information concerning how to contact the applicable state regulator where required.

22. Reviewing or Correcting Information

Email: info@nicelawns.com
Telephone: (518) 793-9623

We may retain prior or archival records when required for accounting, insurance, security, warranty, fraud-prevention, legal, or recordkeeping purposes.

23. Third-Party Websites and Services

Our websites may link to or embed independently operated maps, videos, social networks, payment services, or other services.

Third-party privacy practices are governed by their own policies.

Where an embedded service is optional, we may require the applicable consent before loading it.

We are not responsible for the independent privacy practices of a third-party website or service.

24. Changes to This Policy

We may update this Policy to reflect:

Changes in our practices.

Changes in providers.

New or removed website technologies.

Legal or regulatory requirements.

Security or operational developments.

The updated Policy will display a revised effective or last-updated date.

If a change materially expands optional collection, use, disclosure, sale, or sharing, we will provide additional notice and obtain new consent where required.

Updating this Policy does not itself authorize a new optional tracking purpose.

25. Contact Us

Questions, privacy requests, appeals, and concerns may be directed to:

Grasshopper Gardens, Inc.

Mailing address:
318 Mott Rd, Gansevoort, NY 12831

Email:
info@nicelawns.com

Telephone:
(518) 793-9623

Include enough information for us to understand and respond to the request. Do not send unnecessary sensitive information.

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